A: Typically an order will take appx 4 weeks to complete, but may vary depending on if I have to special order nametapes/patches/fabric/etc. If I am experiencing delays longer than that I will try my best to communicate that to you at the time of the order. I do not begin work on an order until payment has been made, unless other arrangements have been made.
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Q: How do you ship your items to customers?
A: Unless requested otherwise, all orders are shipped via USPS Priority Shipping with Delivery Confirmation. I will ship to military addresses, and international addresses, with payment for additional postage.
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Q: What forms of payment do you accept?
A: I will accept payment via paypal for all credit/debit card payments. I will also accept USPS Money Orders or a Cashier's Check/Bank check. No personal checks and no third party checks will be accepted. All payments must clear before an order will be accepted.
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Q: Can I get a discount if I provide you with fabric, uniforms, patches, or nametapes?
A: Absolutely! Depending upon your items, I will gladly offer a discount for items I do not have to order or supply, as it makes my costs go down.
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Q: Can you personalize items with embroidered names?
A: Effective April 1, 2010, I will have the ability to add personalization and a variety of embroidery designs to my products. (YAY for getting a new machine!) My expanded capabilities will allow me to scan and digitize my own designs, so I can add just about anything you want to most any item. I have not yet developed a pricing structure for this feature yet, as I have not been able to calculate my time/costs so I will work with you on this aspect of an order.
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If you do not see your question above, please feel free to contact me directly and I will get back to you as quickly as possible. Thank you!
